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  • Guarantee

    The Sleep Shop thanks you for your purchase!

    Thank you for selecting us for your bedding needs. Your comfort is our concern. Here are some tips on what to expect from your new mattress. Give it some time: Please be reminded that sometimes it takes a few nights to a few weeks for your body to adjust to a new mattress.

    • Body Impressions – Expect your new mattress to develop indentations called “Body Impressions” during the first several weeks of use. These impressions are normal and are not considered a defect. Please consult the warranty card for more information.
    • Ridge in the middle – Please remember your mattress is manufactured with all-new material. There will be some “settling” and “breaking in” of the new foam. On larger sizes a ridge might develop where there is less use. This is normal and is not considered a defect. Sleeping in the middle of the mattress can help reduce this ridge.
    • Keep your mattress clean – If your mattress becomes stained or unsanitary at any time, it will void both your warranty and comfort guarantee. A breathable water proof mattress protector is the best Way to protect your investment.
    • Leave your law labels attached – These have identifying numbers and dates that are pertinent to your mattress and its warranty.
    • New mattress scent – New product odors are common. They are not harmful and should dissipate within a few days. To help speed up this process you could “air out” your new mattress prior to putting on your mattress pad and sheets.
    • Provide proper frame support – Lack of proper support can cause structural damage that will void your warranty. Please consult your warranty card for details.
    • Hand-assembled – Keep in mind that all mattresses are hand-assembled. No two will ever be identical and there might be minor imperfections. Please don’t be alarmed. These minor imperfections will in no way affect the warranty or the physical performance of the mattress set. Please clip any loose threads with scissors rather than pulling them. The fabric/cover is not covered under the warranty.

    Your Comfort Guarantee

    If after this time you realize you have selected the incorrect firmness, we offer a one-time comfort exchange provided the following conditions are met:

    • Applies to qualifying sets with a queen retail price of $599 and above.
    • Must be within 30 days from the date of delivery.
    • Mattress set must have original law labels still attached.
    • Mattress set must be free from stains or foreign materials (hair, lint, etc.).
    • Mattress set must be free from odors (tobacco, perfume, etc.).
    • Mattress must be purchased with a matching box spring or qualified foundation. (Platform beds or waterbed foundations are fine.)
    • Must not be a floor sample, clearance item, warranty replacement or discontinued item.
    • If the above conditions are met, we will gladly exchange your mattress set at no charge. Remember this is a one-time exchange for the original set. Please come in as soon as possible and we will help you with a new selection. If the reselection is less than the original purchase, the difference is issued in a nonrefundable store credit.
    • Exchanging box springs for height reasons will result in a $30.00 delivery/switch out fee.
    • Pillows – Sorry, there are no exchanges or comfort guarantees on pillows.
    • Organic Mattresses – There are no exchanges or comfort guarantees allowed.

    More Information

    Auburn CA Mattresses



    Grass Valley

    (530) 271-7099

    The Sleep Shop
    410 Brunswick Road
    Grass Valley, CA 95945

    410 Brunswick Road  , Grass Valley, CA 95945

    Monday: 9:30 am - 5:30 pm
    Tuesday: 9:30 am - 5:30 pm
    Wednesday: 9:30 am - 5:30 pm
    Thursday: 9:30 am - 5:30 pm
    Friday: 9:30 am - 6:00 pm
    Saturday: 10:00 am - 5:00 pm
    Sunday: 12:00 pm - 5:00 pm

    More Information >>



    (530) 888-0899

    The Sleep Shop
    495 Highway 49
    Auburn, CA 95603

    495 Highway 49 , Auburn, CA 95603

    Monday: 9:30 am - 6:00 pm
    Tuesday: 9:30 am - 6:00 pm
    Wednesday: 9:30 am - 6:00 pm
    Thursday: 9:30 am - 6:00 pm
    Friday: 9:30 am - 7:00 pm
    Saturday: 9:30 am - 5:00 pm
    Sunday: 12:00 pm - 5:00 pm

    More Information >>


    Clearance Center

    (530) 820-3872

    The Nest - Clearance Center
    3880 Highway 49
    Auburn, CA 95602

    3880 Highway 49 , Auburn, CA 95602

    Mon-Fri: 10:00 am - 5:00 pm
    Saturday: 10:00 am - 5:00 pm
    Sunday: Closed

    More Information >>


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